Emma Carter
Client Services Lead – SMEs
Emma is your first point of contact for small and medium-sized businesses seeking bookkeeping, reporting, or tax support. She will help you clarify your requirements and connect you with the right specialist.
Contact Our Team
Reach out to our experienced professionals for accounting and tax consultancy support. We are here to assist you with any questions, help you schedule appointments, and address your specific financial needs.
- Secure online enquiry form
- Prompt responses within one business day
- In-person and virtual appointments across the UK
Key Contact Details
Get in touch using the method that works best for you.
Phone
Office Hours
Mon–Fri: 9:00 – 17:30 (UK time)
Book Online
Use our booking system to arrange a consultation.
Quick Inquiry Form
Fill out our secure contact form to send your query directly to our office. All personal details are handled with strict confidentiality and in line with UK GDPR requirements.
- Use for general questions, service enquiries, or quote requests.
- Tell us whether you prefer a call, email response, or meeting.
- We aim to acknowledge every message within one business day.
For urgent matters, please call us during business hours so that we can support you as quickly as possible.
Office Location & Directions
Visit us in person at our UK office for dedicated, face-to-face accounting and tax consultancy support.
RURAL ACCOUNTING Office
Situated for convenient access by public transport and car.
Address
RURAL ACCOUNTING
Unit 3-4 Betton Farm
East Ayton, Scarborough
North Yorkshire, YO13 9HT, United Kingdom
Directions
- By train: Alight at Scarborough station. From the station, take a taxi or bus towards East Ayton. Our office at Betton Farm is approximately 3 miles north of Scarborough town centre.
- By bus: Local routes serve East Ayton from Scarborough town centre. Ask the driver for the Betton Farm stop. We are near the A165 junction.
- By car: From Scarborough town centre, head north on the A165 towards Whitby. Betton Farm is on the left-hand side. Ample parking is available at our office.
- On arrival: Please report to reception and a member of our team will greet you and guide you to the appropriate meeting room.
If you require step-free access or additional assistance with your visit, please mention this when you book a consultation or contact our team via the enquiry form.
Find Us Easily
Plan your route before you travel.
If you are joining us virtually, your consultant will share a secure meeting link and instructions once your booking is confirmed.
Phone & Email Details
Reach our main office for prompt assistance.
Main phone
+44 7350 816 281
General enquiries
[email protected]
Existing clients
[email protected]
If we are unable to answer your call immediately, please leave a brief message including your name, contact details, and the nature of your enquiry. We will return your call as soon as possible within our business hours.
Business Hours
When we are available to respond to your enquiry.
- Monday – Friday
- 09:00 – 17:30 (UK time)
- Weekends & UK Bank Holidays
- Closed
- Response times
- We aim to respond to all messages within one business day. Complex queries may take longer, but we will keep you informed.
You can submit enquiries or book consultations at any time. Confirmations for bookings made outside hours will be sent on the next working day.
Book a Consultation
Schedule an in-person or virtual appointment with our specialists.
Use our user-friendly online booking system to choose the time, format, and service area that best suits your needs.
- Select from bookkeeping, reporting, auditing, or tax-focused sessions.
- Choose virtual video meetings or in-person consultations at our office.
- Receive email confirmation and reminders, with clear joining instructions.
If you are unsure which service you require, select a general consultation and we will help you decide during the meeting.
How We Handle Your Data
We take data protection and confidentiality seriously. Any information you share with RURAL ACCOUNTING is treated with care and stored securely in line with UK data protection law and the UK GDPR framework.
- Purpose limitation: We only use your details to respond to your enquiry, manage your booking, or provide agreed services.
- Secure storage: Data is stored on protected systems with access limited to authorised team members.
- Retention: We retain your enquiry information only for as long as necessary to manage our relationship and meet legal or regulatory requirements.
- Your rights: You can request access, correction, or deletion of your personal data, subject to our legal obligations.
For full details, please review our Privacy Policy and the data protection information provided in our Terms and Conditions.
Client Service Commitment
Clear, reliable, and timely support for every enquiry.
Our client service commitment is designed to give you confidence whenever you contact us.
- Timely responses: We aim to respond to all messages within one business day.
- Transparent communication: We will explain our services, fees, and timelines clearly before any work begins.
- Professional standards: Our team operates in line with recognised UK accounting and tax advisory standards.
- Confidentiality: Your financial information is handled with strict professional discretion at all times.
If you feel that we have not met this commitment, please let your main point of contact know so we can address your concerns promptly.
Meet Your Points of Contact
From your first enquiry through to ongoing support, a dedicated team of specialists is here to guide your accounting journey.
James Taylor
Senior Tax & Compliance Consultant
James oversees complex tax enquiries, including corporate and personal tax planning, HMRC correspondence, and compliance reviews for UK clients.
Client Support Desk
Central Enquiries & Booking Assistance
The Client Support Desk manages new enquiries, online booking queries, and general questions about our services and processes.
Accessibility Information
We are committed to making our office, communication channels, and website as accessible as possible for everyone who uses our services.
- Office access: Step-free access is available at our Betton Farm office. Accessible meeting rooms and restrooms are available. Please contact us in advance if you have specific accessibility requirements.
- Assistance on arrival: If you require mobility support or additional time when checking in, please let us know in advance via the enquiry form or when you book.
- Communication: We can provide key documents in large print or digital formats upon request. Where possible, we will adapt our communication style to your preferred format.
- Website: Our website is designed with clear typography, strong contrast, keyboard navigation support, and compatibility with modern screen readers.
If you experience any barriers to accessing our services, please contact us so we can work with you to find a suitable solution.
Support for Remote Clients
Flexible options wherever you are based in the UK.
Many of our clients work with us entirely remotely. We can arrange consultations by phone or secure video meeting, and share documents digitally using appropriate safeguards.
When you submit the enquiry form or use our booking system, simply choose a virtual appointment and let us know if you have any accessibility requirements for remote meetings.
Frequently Asked Questions
Browse answers to common questions about our services, bookings, and the best way to contact us. If you cannot find what you are looking for, please send us a message using the enquiry form above.
Which services can I discuss during an initial consultation?
Initial consultations can cover any of our core services, including bookkeeping, financial reporting, auditing, and tax advice. We will use this time to understand your situation, outline potential approaches, and explain any next steps.
How do I book or reschedule an appointment?
You can make a new booking or request a change to an existing booking via our online booking page. If you need to reschedule at short notice, please call us on +44 7350 816 281 during business hours.
How quickly will someone respond to my enquiry?
Our Client Service Commitment is to respond to all enquiries within one business day. If your query is more complex, we may contact you to acknowledge receipt and confirm when we expect to provide a full response.
Is my information kept confidential?
Yes. We treat all enquiries as confidential and manage your data in line with UK GDPR and professional standards. You can learn more on our Privacy Policy and Terms and Conditions pages.
Do you only work with clients in rural areas?
While we have a strong understanding of rural businesses and communities, we work with clients across the UK, including individuals, SMEs, and larger organisations in both rural and urban locations.
Where can I read client feedback about your services?
You can read a selection of client comments and case studies on our Testimonials page. If you would like references relevant to your sector, please mention this in your enquiry.
Follow Us Online
Connect with RURAL ACCOUNTING on professional networks for updates, resources, and timely industry news.
Stay informed about key accounting deadlines, regulatory changes, and insights for UK businesses and individuals by following our official channels.
We regularly share guidance, practical checklists, and reminders to help you stay ahead of your accounting and tax obligations. For personalised advice, please use the enquiry form or book a consultation.